Your window purchasing department in Europe

Window Procurement & Import Agency

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We handle the entire process of buying and importing windows from Europe to the U.S. on your behalf.

We help you choose the right supplier, verify that the offer meets your needs, arrange proper shipping and customs conditions, and ensure the supplier fulfills the contract on your behalf.

  • Vinyl (uPVC)
  • Aluminum
  • Wood
  • Aluminum-Clad Wood

PROBLEM

Having issues with your current European windows supplier?

Construction companies importing windows from Europe often struggle to manage the process remotely. They spend weeks chasing unclear quotes, face communication gaps during production, and never know which supplier truly delivers “European quality.” Many also overpay local resellers instead of buying directly from verified factories.

SOLUTION

Discover Our Services

Window Matching

We match the right window system to specs, design, and budget. You get windows tailored to your project and U.S. codes.

Price Benchmark

We compare offers line by line, flag traps, and value. We point you to the real deal and show pretenders.

Local Project Lead

You get one manager on the ground who runs it all. You stay informed and he stays in Poland on site.

Factory Verification

We analyze factory finances, production quality, and export experience. You get a clear picture of who’s worth your business.

Quality & Delivery Control

We inspect your windows before shipment and closely monitor delivery. You get verified goods—checked, on time, in spec, and under control.

Get clarity before you commit.

We’ll help you understand the best systems, suppliers, pricing and risks for your project — in one focused review.

Book a Project Review

Why should you choose customwindows.eu?

After years in the industry, we know that customer service is very important, but choosing a supplier comes down to 3 key parameters:

Price

We know you’ll compare our offer with others — and you should. Our total price is usually 5–15% higher than the lowest possible factory price in Poland.

That difference covers everything the factory doesn’t do: verified suppliers, line-by-line offer comparison, technical review, production oversight, quality control and logistics.

Quality

Our process is built to work only with manufacturers whose quality we’ve already verified. Every factory in our network meets strict standards for production, systems, documentation and export readiness.

You’re not choosing blindly — you’re choosing from proven suppliers we trust. Below you’ll find feedback from contractors who’ve already worked with us.

Total Delivery Time

uPVC
Aluminum
Wood
Wood + Alu

How does our process work?

  • 1. Project Kick-off

    We start by understanding what you need and what you’re building.

    • You share drawings, project details, and goals
    • We define technical and aesthetic requirements
    • We confirm timeline and budget expectations

    Outcome: clear understanding of your needs and project goals.

  • 2. Window Selection

    We help you pick the best European window system for your project.

    • We recommend PVC, aluminum, or hybrid solutions
    • We match the right brands and profile types
    • We verify performance, insulation, and design fit

    Outcome: the right technical system chosen from the start

  • 3. Factory Match

    We find factories in Poland that truly fit your project

    • We check financial stability and production capacity
    • We confirm technical capabilities and certifiactions
    • We visit or audit selected factories if needed

    Outcome: list of verfied, trustworthy suppliers ready to quote

  • 4. Offer Benchmark

    We collect multiple offers and translate the technical jargon into clear choices

    • We normalize specs, pricing, and delivery terms
    • We prepare a transparent side-by-side comparison
    • We highlight what’s worth paying for — and what’s not

    Outcome: fair, clear comparison and confidence in your decision

  • 5. Order Lock

    Once you choose a factory, we make sure every document and detail is right

    • We review drawings and contracts line by line
    • We check compliance with U.S. building codes
    • We sign a transparent tripartite agreement with NDA

    Outcome: production starts with zero hidden risks

  • 6. Order Control

    Your dedicated project manager in Poland keeps everything on track

    • We coordinate with the factory daily
    • We track timelines and solve issues instantly
    • You recieve regular updates in English

    Outcome: smooth production with no communication gaps

  • 7. Quality Check

    Before the order leaves Poland, we double-check every detail

    • We inspect product quality and packaging
    • We verify order accuracy and documentation
    • We approve shipment only adter full confirmation

    Outcome: your order passes inspection and is ready for transport

  • 8. Delivery & Customs

    We take care of everything until your windows arrive safely at your job site

    • We manage shipping and customs clearance
    • We monitor delivery and provide tracking updates
    • We assist with unloading coordination if needed

    Outcome: windows delivered safely, on time, and ready to install

REVIEWS

What contractors say about working with us?

  • From the start, CustomWindows approached the project in a practical and structured way.
    I explained what the investor was aiming for, the architectural intent, and the criteria that were driving our decisions. Based on that they presented several viable options and made a clear recommendation.

    The closest match to what we were looking for was Reynaers Slim Line 38, along with a factory they believed was the best fit to execute this project.

    Communication was handled through emails and video calls. CustomWindows also arranged a dedicated video meeting with the factory’s technical team, giving me the opportunity to share final remarks and influence the details that mattered before production was locked.

    Once all was done, the windows were delivered directly to the job site.

    Overall, the process was clear, well-managed, and gave me confidence that the right decisions were made for this project.

    John

    Owner at WaiteWorks

  • As a house builder in Sweden delivering luxury and premium residential projects, we operate under some of the world’s most stringent requirements for building components particularly regarding quality, energy efficiency, sound insulation, thermal performance, and long warranty periods.

    The Swedish climate, with its large temperature variations throughout the year, further places very high demands on materials and workmanship. In this context, CustomWindows.eu has delivered at the highest level.

    I have been extremely satisfied with their professional and structured way of working, fast delivery times, and their high level of service and availability throughout the entire project.

    Above all, I am very impressed with the product quality, which fully meets and in some aspects exceeds the demanding standards we have in Sweden. I can highly recommend CustomWindows.eu as a supplier of exclusive windows for projects where quality, performance, and reliability are critical.

    Communication was handled through emails and video calls. CustomWindows also arranged a dedicated video meeting with the factory’s technical team, giving me the opportunity to share final remarks and influence the details that mattered before production was locked.

    Jan-Olof Andersson

    House Builder / CEO

  • I recently purchased custom European windows through CustomWindows.eu for a U.S. project, and the experience was excellent end to end. From the initial intake, their team took the time to review my architectural plans, ask the right questions, and guide me through material and configuration choices.

    They clearly compared options across cost, performance, and aesthetics, and helped me optimize the final package without sacrificing what mattered most for the build.

    Delivery was ahead of schedule, and the windows arrived in great condition. We had a couple of minor customer service items along the way, and this is where they really stood out. Each issue was handled quickly with a true “white glove” approach, and the resolution exceeded my expectations.

    If you’re sourcing high performance European windows and need a partner who can translate technical requirements into the right product at the right price, I would confidently recommend CustomWindows.eu.”

    Craig

    Developer

    Frequently Asked Questions

    We analyze your project requirements (system type, performance, certifications, timeline, budget) and match you with a verified Polish factory that best fits your specs. No guesswork, no random suppliers.

    Neither. We’re an independent agency working exclusively for you. We help you choose the right manufacturer, compare offers, and manage the order — but the contract is always directly between you and the factory.

    Yes. Several of our partner factories hold NFRC, AAMA, Passive House and other certifications. We help you choose the right system and documents based on your state’s requirements.

    Yes. We review your plans, elevations, energy requirements and system compatibility to make sure the chosen windows will pass inspection and perform as expected.

    We work with contractors handling single-family homes, multi-family builds, commercial projects, renovations and custom high-performance homes requiring European systems.

    Yes. We coordinate the entire logistics chain: production updates, packaging checks, container loading, ocean freight, customs paperwork, tariffs and final delivery coordination.

    We stay involved from start to finish. If an issue appears, we communicate with the manufacturer, escalate if needed, and help resolve it quickly. You’re not left alone after the deposit is paid.

    Start Your Project Review

    Get clarity on suppliers, pricing, systems and logistics — in one focused call.

    What you get in your project review:

    • A clear breakdown of your best supplier options
    • Matching the right European window system to your project
    • Answers about shipping, customs, timeline, risks
    • Anything specific your project needs

    Fill Out the Form

    Guaranteed response within one business day

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